Sen. Bam Aquino, chairman of the Committee on Science and Technology, instructed telecommunications companies to provide free daily notifications to subscribers regarding their load balance.
“Bigyan na ng resibo araw-araw ang mga subscriber at bigyan ng pagkakataong mag-reklamo kapag mayroong nakitang mali” said Sen. Bam, who spearheaded the committee hearing on the complaints of subscribers regarding disappearing load.
According to Sen. Bam, the National Telecommunications Commission (NTC) has committed to issue a memorandum circular that aims to address the problem of disappearing load or “nakaw load”, which will include his suggestion of daily notifications or receipts to subscribers.
“Bantayan natin para matiyak na maglalabas talaga ang NTC ng memorandum circular upang maipatupad ang pagbibigay ng digital na resibo o notification ang mga subscribers,” said Sen. Bam, referring to the NTC’s commitment to release the memorandum by June or July.
The NTC said that it also plans to include a minimum two-step process for subscribing to value-added services (VAS).
For their part, the telecommunications companies committed to the implementation of a three- or four-step verification process so clients are well-informed of the services they subscribe to.
“Ang hinahanap natin ay aksiyon. Solusyunan na natin agad itong isyu ng nawawalang prepaid load,” insisted Sen. Bam, the only senator in the hearing.
The hearing was called by Sen. Bam through Senate Resolution No. 595, directing the committee to determine the capacity and readiness of relevant government agencies and regulators to implement rules that will protect prepaid mobile subscribers.